Before you submit a support ticket, please check to see if your query is answered below first:
- My Smart Board files are not working properly.
ANSWER: OUR FILES REQUIRE ADOBE FLASH PLAYER TO RUN. THIS PROGRAM IS FREE AND ALREADY INSTALLED ON MOST SYSTEMS. IF YOUR FILES ARE NOT WORKING, PLEASE INSTALL THE LASTEST VERSION OF FLASH HERE http://www.adobe.com/go/getflash
- How do I install a file?
ANSWER: OUR FILES DO NOT REQUIRE INSTALLATION, SIMPLY UNZIP THE FILES THROUGH WINDOWS (DOUBLE CLICK THE ZIPPED FOLDER & FOLLOW INSTRUCTIONS) ONCE UNZIPPED THE FILES CAN BE STORED ANYWHERE ON THE PC, SIMPLY CONNECT THE SMART BOARD AND DOUBLE CLICK THE PROGRAM ICON TO RUN THE PROGRAM.
- Where do I download my file(s)?
Once your order is complete, you will be forwarded to the My Downloads section of your account. If you have not been forwarded, simply visit teacherstock.co.uk and click the ‘My Account’ tab and login. Once logged in, click the ‘My Downloads’ link. Click the order number that you wish to download, this will open the full order details. On this page you will see a download link next to the file name which will take you to the file download. Remember that you only have 1 week to download your file, you will have to re-order it after this time.
- How can I download an older order?
For security download links only last for 1 week, after this time you will not be able to access the link again and will have to pay for and re-order the file(s). Remember to store a copy to your computer and a backup as soon as you can after ordering.
- I have deleted one of my files, where can I re-download it?
You have 7 days to download you order after purchase, after this time you must purchase the file(s) again. We recommend backing up all of the files you purchase.
- My computer has crashed and I have lost my files, can I download them again?
For security download links only last for 1 week after your purchase. You will need to purchase file(s) again to obtain them. We recommend backing up your files externally to avoid this. |
